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I-Lan Outsource Services Ltd


The Company
 
Established in Trinidad since 2007, I-LAN Outsource Services Limited identified the growing need to assist Companies in becoming  more  "e-ready"  in order to fully optimize  the  plethora of electronic networks, data and content management software that really takes data and converts it into cutting edge business strategies.
 
With over 20 years of experience in the field of data management and customer care solutions, the Executive team has established a robust outsource business that offers professional, high quality, competitive solutions ensuring solid foundations for many businesses to build upon in their evolving Data and Content management programs and lending to superior customer care and service.
 
Our mission is to solidify I-LAN Outsource Services Limited as the partner of choice for outsource data capture and imaging solutions and to continue building on the strengths of our expertise in overall Data Management. In 2014, the Company embarked on expanding our suite of services to include our new division offering professional, high quality customer care / call centre solutions and we continue to remain focused on developing a one stop shop solution to our clients in this segment of the ICT industry.
 
The Company,understanding the confidentiality and sensitivity that data represents in all Organizations, continues to provide trust-worthy, professional services and has been selected as the preferred supplier for numerous industries including Government agencies, the banking and insurance sector, telecommunications providers, airline and manufacturing companies.
 
Providing flexible and customized solutions, services are offered both in-house or offsite according to the client needs, leveraging our value proposition in providing competitive offerings and partnerships.
 
 
 
The Services
 
I-LAN Outsource Services Limitedoffers a diverse and comprehensive range of data management solutions customized to suits our specific clientneeds.
 
Services include:
·    data entry
·    scanning, imaging and indexing
·    back file conversion
·    document security and brand protection
·    project / campaign tracking data services
·    customer-care / call centre solutions
·    clerical and administrative services

Benefits to the Client and CompetitiveComparison
 
Project Management
Having successfully handled a wide variety of application projects for our varied customer base, we offer world class expertise, efficiencies and professionalism to all projects as our management team has over
twenty (20) years of experience in this industry, along with exceptional marketing, sales and customer
relationship management competencies having operated in local, regional and multinational organizations in senior management roles. Our clients can be assured hassle-free operations, high quality output and
timely delivery on every project.
 
Infrastructure and Applications
I-LAN Outsource Services Limited is the only data capture company specializing in end to end solutions for document capture.  With both data entry and subsequent imaging and strong conversion
capabilities that can be extractedfrom many sources.
 
The software application that we utilize facilitates automatic checks at different stages of data capture ensuringaccuracy and quality is maintained throughout all the processes. We are also equipped with high speed scanners as well as state of the art scanning software, allowing us to offer our clients quality images and accuracy of data within the shortest possible time.
 
Summary
 
Through ongoing training programs and on-the-job experiences, our management team, clerical assistants, operators and agents all remain proficient at their jobs and take pride in offering superior customer care services allowing our clients to concentrate on their core business activities.
 
I-LAN Outsource Services Limited will guarantee:
 
·    Timely and accurate data processes
·    Significant data management cost savings with streamlined storage space for current and future use
·    Efficiency in fast, convenient access to source documents
·    Hassle free project execution with skilled and efficient work force
·    Timely project delivery
·    Overall financial savings derived from more efficient operations

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