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CUSTOMER SERVICE REPRESENTATIVES


, Demerara-Mahaica Permanent Full Time Posted On 02.25.2021 Expire On 03.25.2021 Employer

Description


Jb Title: Customer service Representatives
 
JOB LOCATION: 146 Plantation Providence, East Bank Demerara, Guyana
 
DESCRIPTION
We all appreciate superior customer service. Help us provide that superior customer service to others. When you join our family of voice or email representatives supporting reputable international companies, you will learn that Qualfon cares. That’s it. We care for our employees who care for our clients. 

When you answer the Qualfon call, you will:
  • Join our family in an enthusiastic work environment
  • Enjoy personal growth
  • Discover a whole new world of opportunity

REQUIREMENTS
  • College or vocation school graduate education
  • Minimum high school completion, CXC preferred but not required
  • Call center experience a plus.
  • Sales experience a plus.
  • Must be available Monday - Saturday 8am - 3pm
  • Working knowledge of PC-based internet and software applications. Ability to learn and adapt to new software technologies
  • Detail-oriented
  • Strong communication skills, speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
  • Patience & ability to build rapport with diverse groups of people.
  • Has courage & confidence to deliver sales pitch
  • Energy & passion to achieve sales results while demonstrating the “Spirit of Service” for our customers and co-workers.
  • Well-developed sense of urgency and follow through
  • Desire to expand their product knowledge; to learn and understand company and client goals
  • High level of work ethics displayed through punctuality, discipline, and self-management
  • Maintain and promote a positive attitude while meeting productivity goals
  • Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.
  • Strong ability to follow instructions and incorporate coaching/feedback into daily work.
 
RESPONSIBILITIES
  • Handle and respond to inbound calls or chats
  • Research and resolve inquiries verbally, in writing and on-line
  • Maintain and promote a positive attitude while supporting customers and working with team to resolve issues
  • Maintain acceptable levels of discretion, teamwork, and commitment, endeavoring to exceed expectations in all

REMUNERATION
  • Attractive salary
  • Attractive fringe benefits
  • Coaching to help you succeed
  • Outstanding working environment
  • Development opportunities


Overview


Qualfon
col-narrow-left   

Job ID:

44212

Title:

CUSTOMER SERVICE REPRESENTATIVES

Location:

, Demerara-Mahaica

Category:

Customer Service, Sales

Salary:

col-narrow-right   

Employment Type:

Permanent Full Time

Posted:

02.25.2021


Tags


Customer Support : Call Center, General-Other: Customer Support-Client Care, Technical Customer Service
Sales-Retail : Business Development-New Accounts, General-Other: Sales-Business Development, Sales Support-Assistance, Telesales


Job Requirements


REQUIREMENTS
  • College or vocation school graduate education
  • Minimum high school completion, CXC preferred but not required
  • Call center experience a plus.
  • Sales experience a plus.
  • Must be available Monday - Saturday 8am - 3pm
  • Working knowledge of PC-based internet and software applications. Ability to learn and adapt to new software technologies
  • Detail-oriented
  • Strong communication skills, speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
  • Patience & ability to build rapport with diverse groups of people.
  • Has courage & confidence to deliver sales pitch
  • Energy & passion to achieve sales results while demonstrating the “Spirit of Service” for our customers and co-workers.
  • Well-developed sense of urgency and follow through
  • Desire to expand their product knowledge; to learn and understand company and client goals
  • High level of work ethics displayed through punctuality, discipline, and self-management
  • Maintain and promote a positive attitude while meeting productivity goals
  • Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.
  • Strong ability to follow instructions and incorporate coaching/feedback into daily work.

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